Essay-Coaching Practices & Policies
As part of the reservation process for essay-coaching sessions, we ask that you read through our Practices & Policies.
Pre-Session Prep & Deadlines
Every Hillside essay-coaching session is customized through pre-session study of student progress. Fees include the close review of student drafting and of coaching notes for session-planning. For the most effective support, students should therefore be prepared to meet each deadline for sending progress. This is especially important for the Discovery steps that launch The Uncommon Essay Program and The Jumpstart. If Discovery is not complete in time for these programs, Hillside may postpone launch and require an additional session to be scheduled.
Rescheduling and Cancellations
Hillside is as flexible as possible in accommodating clients who need to make scheduling changes. During the very busy summer and fall seasons, however, options are limited. The online scheduling system provides current availability, and the link for making changes is provided inside of confirmation e-mails to clients.
After a coaching session is scheduled and secured with deposit, we ask for a week's notice for any cancellations. In the event of a cancellation with less than a week's notice for any client who is not in The Uncommon Essay Program, we must charge the session fee if we are not able to fill the coaching slot. Except in the case of emergency (health, family, etc.), the session fee is automatically charged for all cancellations with less than 24-hour notice. We can allow for one emergency cancellation per client.
A valid credit card is required for session reservations but is NOT charged during the online reservation process. After scheduling, Hillside reviews the plan and then separately e-mails an invoice to clients for deposit payments, which can be made directly online, by check through the mail, or through Google Wallet (using one's Gmail account).
Once a deposit is received, the coaching schedule is secured. Session times that have been scheduled but not secured through deposit are made available to others after seven days.
For clients in The Uncommon Essay Program and The Jumpstart, receipt of the deposit launches the preliminary Discovery steps. The Uncommon Essay Program balance is requested — with an e-mailed link for payment — after the first of the four sessions and is due before Session Two. The Jumpstart balance is requested during Discovery and is due before the scheduled exploratory session. If the Uncommon Essay or Jumpstart balance is not received by the due date, Hillside will charge the balance to the credit card on file. Likewise, outstanding balances that have not been paid after reminder invoices have been sent will be charged to the credit card on file.
Deposits for individual essay-coaching sessions are completely refundable if sessions are cancelled with at least a week's notice. (See cancellation policy above.) The Uncommon Essay and The Jumpstart deposit is completely refundable before Discovery steps begin (with access to the Ten Sentences exercise). After Discovery launch and before Session One, 50% of the deposit is refundable. After Session One and before Session Two (for Uncommon clients), 25% of the deposit is refundable.